KOLOB HOME MEDICAL Customer Support Specialist I - Medical in ROY, Utah
Job Description Overview Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc. Let us be Your Road to Success We are seeking a dedicated Customer Support Specialist to join our team! In this position you will provide support to the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing, and care related information and processing. First line of contact with new customers. Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference." What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path. Responsibilities Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs Brings ideas for process or efficiency improvements to supervisor Builds relationships with locations, field management, patients and referral sources Certain functions require outbound calling and data entry Collects co-pays and deductible amounts Complies with applicable laws and regulations Conducts insurance verification and eligibility for services-products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA-DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission Maintains accuracy and quality control throughout patient contact and data input Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork Obtains authorization and qualification documentation Performs other duties as required or assigned Practices safe work habits, ensuring a safe work environment Prepares complete and accurate files for Billing Department Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction Processes work orders to field locations and coordinates timely fulfillment of products and services ordered Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides product-service information by answering questions, offering... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.